Support
Support & order tracking
Everything runs off your order token — no account, no required email. Enter it to track your order AND chat with us in real time. For a general question, use an encrypted channel below.
Track an order / talk to support
Paste the token shown when you ordered (e.g. JUKHP2CJKICE4NBPXV5B3M5UCY). It opens your order’s tracking and chat.
General question — encrypted channels
This connection is already encrypted (HTTPS, or Tor on the .onion) — you don’t have to do anything. For end-to-end encryption, pick a channel below or use our PGP key.
PGP encryption (optional)
By default you do nothing: the connection is already encrypted. If you want end-to-end encryption that even we can’t read without our private key: encrypt your message with our public key and send it to admin@onsecret.net (or paste it into your order’s chat). Include your own public key for an encrypted reply.
Fingerprint: A2AE 9957 6FC9 1155 0C48 8BE1 4998 E8C0 996B 3019
Show public key
-----BEGIN PGP PUBLIC KEY BLOCK----- mQINBGowKbQBEAC9t0jtw8QWohN9AUgBHO0s7loUW9fSCebqy2Tm8CfGLs7KA4JP lW7RZihOQAs1k1rgzGodQaOlMuBJM6jaZczAyRC9xT69cU6mqEVamDxIEE7897v0 v8ve+kmnhOdPg9IwfKF/0Jv3mXc+bXJSvgZIkxL4//jc9iCgkDvGU6xeEy3P0B6P RBv3cfWkbcfHCdFFe5FNH5f8Tw7LNsda3XklJIAnn/A3hg/X+DdCcYRCqYThEyWm qgTMYmbfizMzfiA/EPCPlulYL5UUDBwNuRe3hZKazMKCXl3qw3e9FhIf9Z4xSaHG 5b40kPHAsR09oZ/PQO6bHHV8SFzFZRb7VyeZcjc9EfZbPYC3GS4y+8I3fZUmy6ZM fMU2v47XUi/y2Zebok4dgXOM0giyY/kXRzjzGgWoOB4sEW84MeBx+LtC8XQhrHnk HU1Udt2ZgMupJ2Vxk846EwwFFljaXnMewLB7b11ImS/82jnZQCal9mgASkzjt/Wh kE07/QSttpyKLOWuXuIAdU2/xAYqYgbRspWju0uv4zst0cUO5OtcDJIphGKsaRza g0/wkSso7Y795RymlzRYdFLSfFOToIY6ApUxUemeGXFq2t+2AjKa7yf+ER45XVSb W33T0qlggj/iVSx9s72KhL7eb+E2UpOOCdgCGxBJxzJCHACtZ1ppxLJ2OQARAQAB tCdvbnNlY3JldCAoc3VwcG9ydCkgPGFkbWluQG9uc2VjcmV0Lm5ldD6JAm4EEwEI AFgWIQSirplXb8kRVQxIi+FJmOjAmWswGQUCajAptBsUgAAAAAAEAA5tYW51Miwy LjUrMS4xMiwwLDMDGy8EBQsJCAcCAiICBhUKCQgLAgQWAgMBAh4HAheAAAoJEEmY 6MCZazAZdiEP/iPGoppGYph1Ecc/MxDFyJY4qooNj1LyqN/Mm1HvCd4+D1f1tX5k l6wIEuUKHO9f37j1kLmfkukTuZFBUlSQyxcqOoa/jfBRE6ENEtu+drXqGybZaGi3 gASKRvOblFrCtR7WefJcTId20WHm2m/e6IE3wmC1qT7E7dZ2HKb7V9pGmbRTETqa znqFSSVq5W1zMykXghdbpvZc8Cf+wJ84W+NEs3AHBXUZiPaQM8H+xcfFPssz8t2K k9zR1Azz8dyxWQqblQ16d45zMEs7EJ2+Vs/7qTVWvbF91zunpUvYKMyIVIsyVHFc CCGGpR6l+XduhSS3FxiMQ6DzLSmuR7npbIKicMKDM3h5+MN3l4SgIOZcTLDmQS4m X5b8NSMqDgOBBo5q2DTkKdR8n6VQvqeK+pLwqMdjfq04iwIU7MWotXaJLq4intl+ 37feQwmL4rKMxVtPftAKjHXQyIYkM32xjnWSQXsQqC6EMhTtQtICNzCDzBwyI2jB duNPm3Ojc+11MmykIXlYTuUvUWqcjuy/LSK5DKR1ngXRm2k46RVNVkF+opjS0hkd aVPGoyUxmE/RZj7HQr70YGLfSOG9Uv1mOhXZ0TKfOv94FXpSvs5W0gNH/3bsWwBw qd5esisFOvcS56XWXBvye/YU0tfC3F/MrhNdXSyiSYT2/UhLxTFU/fc2uQINBGow KbQBEAC6WgpY/fTVdd4DFOdpowBZy0bOBkGid9ZDy+BzC1KgF59bIKK5FPPflmP/ +ZAXQYBymDg4vGOjvdqnRVV7bkue7BABTNz6xeNdAElkCLDOcBqew5yuTMdKgVoe g7n2hT32aoRyr0IgPo1DkUcfB8JNxgKAxZXjdnxk9DJt4HvIHvJlDVFAVlgIcdcr cnRxbK4EI7OUEnYPPoqLmUA0RjLTs/Xjcm88RfLX/+xpBvgTvILRbA1WQA2QfWCr teOQ6jEKzh4SXeBd9DCgYTIdlzgkM17nRMnmVcOjnkE+fP0Nqth2LCu+slhbTM0p LA3UY7J53xBSu+b1m0sq6DydJOLyupy02/rgMcGFTDjM+/6SX/WZjLGZVU4axtFj 1zUREJL1ngsDJtgVcm1sjiR1mSV4Dj+yTnc+Ab/WM/4uD6bF0UxcTgVrHp0laGGB KMwWcZeNHjD1b6IFGaGmdYX1fdAU9aR1OUWDrKZ1icuc85pLK3CwccYW0uhV6ayJ my3KgWLEXxxysZADI1vYa+NxcDnrXh3Dk9v2Gp44Brq4tOTiPWzA7o5IbGdjAoJy xg4RIhGnhBKdesZzXDz8jhPVjyexGKbKrsvYbonH/CB5YgIzs/y+2iZAtf0Hi+Vq tx8b86IvhIp3cbaHW+XwFpTcQoRl9la2eo9wY+tZaVD8NujTJwARAQABiQSIBBgB CAA8FiEEoq6ZV2/JEVUMSIvhSZjowJlrMBkFAmowKbQbFIAAAAAABAAObWFudTIs Mi41KzEuMTIsMCwzAhsuAkAJEEmY6MCZazAZwXQgBBkBCAAdFiEEjPe4M/pdGY5C YPm/aDcQxFxzHPIFAmowKbQACgkQaDcQxFxzHPJUNQ//SyhE9EOe5YUnxir674hG ER8cPG/m/loeLZqls/21YH2tEr3AEZGYemlscKsb9sSAVsL+tgn/p61r8fmMYojR +sAxOLI77OGlb8bTuElDmu+RnzESSpVKT3m/Tm3/3GbF7fjyA51ac9IyoTwmN+zm RjOImyQ25eAsfnW1+c1eAUaP6fAmtTOrk40TSPg+4zIKg0HmCdJvKiFqxOxiqfjw ulOPvykUaiVMR/3GTUYUNB6VjgRT0otU2/uvgtqq2lUkpVPLMsgI+dre9hN08YUG uQUpfImKCrVI7DQMsIaI9Zks4vjvdSeMoA8njqyoV1NtqEd9oCwqCZSqsYpqUZl5 JWDiKkwntVXoU34IUOEqEHeWbX1m7NUsFmYf3DAmM/TfIJmFkJgxZRDwTVbBafWo N+mwVp6TTKvP4U00oUZTY5Ark3RhcRcYd2jsH5A6b4Ec5lI9Iv8jWmatjy8a2tkl DVW+KhnHbeC7b3kK/4eybgHGF5lTIFmVK97vBScc5rcHWFYZnCXzx9Dzj3dZ7+Rm 5cgUEvvPHSYOT2XBzVSMELm+28L3eNGgeFpg66wCp9lPumIEhjgj5mhHCPuwhYVT tmwodcWYpai0sdWVNU49jQjosOTeVfZeg9AXWQdzMT+78bnuhIXnquwegYKqBNm4 WBoOn+lSBqVAxqAKM53ibeiBAhAAgfGvqIV/y7ISKWAc+pPRMFm13/au9r4QH6KR E7vp+PG450Sf2sG2DXBHFzbhx3YMxD0shwWtLNOj6eg9SdQdUkff//oq0KFhaf7k oZdeQp9lw729vHSHHrOwpMa4MdD83hcMPiqa4KkhVMqsIqX8SYWebEkJhYZs/FWk /m1OojGZRf25lv1fMZvdHRF0VEIeyEHIYNAk/DJwYxt0EsPINGPCHG/UjRLE3VPK /emGECPoo+bOv5fdjWCtTmRrxg3Al+HOpFYUspofHAgBlN+sznONj1pdKyMB649w R0WIwNH00jZCG1b0XWm22ONi/bx0iC3c6k1Nk96nTKN6Un/VGrmUfZxJBWfqEZux t9S0oWY3n4oNUx02XePECDz4LQuV9BYBET4OgSROylRBJk6NB99kQNSEE/rUJt07 5ocz3VOcrb77xRBvR21gwOamDoeoStLDHitbp1cmHoBEju3NU9fQeBICHmy8FM0M dd8GhpSR9dQwKYQPoJASXFNjZF38M5mNFOWtn/ehDSJQYdFCBP/YTf7Tyfv8rNEJ vCwzfmbtr1uLRwvtSRgnXORzf1vpoZEON4EY6lTASgYs5MYpExIaTKmIYgGCO6iN nQ+o5k4EW/16MjvoZLHiA5bZgOk2aQTsvdMaIEgcJdLOdZuc6wJ4x/YECLsA7qif M/P+un0= =R+Sf -----END PGP PUBLIC KEY BLOCK-----
How to encrypt?
- Import our public key (above) into your OpenPGP client (Kleopatra, GPG Suite, Thunderbird…).
- Encrypt your message to admin@onsecret.net.
- Send the “-----BEGIN PGP MESSAGE-----” block to admin@onsecret.net, or paste it into your order’s chat.
- Include your public key: we’ll reply encrypted.

