Support

Support & order tracking

Everything runs off your order token — no account, no required email. Enter it to track your order AND chat with us in real time. For a general question, use an encrypted channel below.

Track an order / talk to support

Paste the token shown when you ordered (e.g. JUKHP2CJKICE4NBPXV5B3M5UCY). It opens your order’s tracking and chat.

The direct link /commande/your-token works too (and on our .onion mirror).

General question — encrypted channels

This connection is already encrypted (HTTPS, or Tor on the .onion) — you don’t have to do anything. For end-to-end encryption, pick a channel below or use our PGP key.

Signal

End-to-end encrypted. Scan the QR or open the link.

Signal QROpen in Signal

SimpleX

End-to-end encrypted with no identifiers — the best metadata option.

SimpleX QRJoin the SimpleX group

Email

Write to admin@onsecret.net. To encrypt it, see PGP below.

admin@onsecret.net

PGP encryption (optional)

By default you do nothing: the connection is already encrypted. If you want end-to-end encryption that even we can’t read without our private key: encrypt your message with our public key and send it to admin@onsecret.net (or paste it into your order’s chat). Include your own public key for an encrypted reply.

Fingerprint: A2AE 9957 6FC9 1155 0C48 8BE1 4998 E8C0 996B 3019

Show public key
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-----END PGP PUBLIC KEY BLOCK-----
How to encrypt?
  1. Import our public key (above) into your OpenPGP client (Kleopatra, GPG Suite, Thunderbird…).
  2. Encrypt your message to admin@onsecret.net.
  3. Send the “-----BEGIN PGP MESSAGE-----” block to admin@onsecret.net, or paste it into your order’s chat.
  4. Include your public key: we’ll reply encrypted.

/contact

Support